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Leaf Pattern Design

QUALITY ASSURANCE

We are determined to ensure that the quality of our service remains far beyond what any other organisation could hope to achieve. We employ various methods to receive feedback from our service users and staff and allow young people and staff to share their suggestions and comments so we are always aware of how we are viewed. We work to maintain a high perception of our staff, accommodations and delivered services.

FOR/FROM YOUNG PEOPLE

  • Key working forms

  • Speaking to key workers

  • Managers number.

  • Suggestion boxes

  • Feedback number

  • Youth advocate sessions

  • Fortnightly house meetings

  • Young people hub

  • 6 monthly directors and young people meeting

FOR/FROM STAFF

  • Staff Questionaire (6 months)

  • Supervision

  • Staff meetings

  • Group chat discussions

  • For social workers.

  • Feedback forms

TO ASSURE ACCOMMODATION

  • House Checklist Document (inventory of house)

  • Emergency Lighting Check

  • Fire drills

  • Weekly House Checks

  • PAT Testing

  • Fire Safety Checks

  • Gas Safety

  • Room Checks

  • Electrical Safety Certificate

  • Meter readings

  • Carbon Monoxide detector check

DELIVERY OF SERVICE

  • Keyworking codex

  • Independent skills

  • Mentoring hours

  • Keyworking form

  • Weekly progress Reports

  • Social Worker Updates

  • Young Person Feedback Forms

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Infinity Alliance LTD.

email us at: info@infinityalliance.co.uk

Call us on 01322435525

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