What People Expect of Us

We will detail the service from the perspectives of the 3 types of people we market it to: social workers, parents and the young people it was designed for

SOCIAL WORKERS:
WHEN A YOUNG PERSON IS PLACED

For the first night of the placement if the young person doesn’t have food you can expect that we will provide a meal for the young person until we are able to ascertain details such as how they are provided with their weekly allowance or dietary requirements.

You can expect that’s we would be asking for you to provide the EDT number for the responsible local authority. As well as the name, age and DOB of the young person. An email and contact number for yourselves for the purpose of liaising with you the next day. If there are any conditions or urgent medical information or safeguarding concerns we would need to know that here too.

Our placement staff member will make contact with you to work out the details of the placement. This will include details of the care package and the level of support the young person may require, based on their individual needs. You will liase with placement staff until the placement meeting happens. This is known as a Pre placement meeting.

Once all details and support package is decided we will then have a placement meeting with yourself the young person and anyone else you may feel necessary to discuss their agreement such as keyworking, regulations, desires, expectations and needs. This is known as a placement meeting.

Once the placement meeting is complete you would then receive an email with all the information of people to contact and their roles in the organisation. This would include the placement staff and the young persons allocated keyworker.

You would then receive an email asking if the young person has a registered doctors, dentist and opticians and whether or not you would like this changed. If one has already been told stablished we would ask for you to provide us with the details so that a record can be updated on the young persons file. This email in some cases may also ask if the young person needs any support with immigration matters or health.

You will receive an email detailing the key working schedule tailored to the needs of the young person which would have been jointly created with them and their key worker. It will detail the type of activities we would likely be doing with them moving forward.

You will receive an email on the first and third night of the young persons placement with a detailed description of how the young person has been so far while in placement.

After this you will then receive weekly or monthly reports/updates about your young people. This could be via our app or via normal email.

After a certain period of time you may receive from us a feedback request form that we would ask you to fill out for the purpose of quality assurance.

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SOCIAL WORKERS:
THINGS THEY MAY REQUEST FROM US

It’s important to know that we as an organisation are not here just to support the young person though they are the primary concern. But we are also here to support you the social worker. Essentially we are the hands that enable you to do the small things so that you may better focus on the bigger things. Or sometimes Vice Versa

A social worker can request from us to give the young person things such as a weekly allowance and invoice the local authority at the end of the month if it makes their life easier.

A social worker can request that we buy clothes or take a young person shopping for items and invoice the local authority at a later date.

A social worker can request we take young people to appointments such as getting their hair done and again later invoice the local authority.

We naturally would take young people to appointments such as doctors, dentist, opticians, counsellors and a range of other things as part of the support package.

It’s important to know that our activity budget is a voluntary one from our organisation to young people. While we encourage a social worker giving us advice as to how to spend that money on things that a young person may need or appreciate we tend to consider all variables before doing it. Activity budget may vary from young person to young person, based on level of need and support, behaviour, and other factors. It is not a substitute for local authority responsibilities such as a haircut or food budget or weekly allowance. But something that is based on a reward and support system for young people. The budget may be higher in the beginning of a placement in order to assist a young person in settling in and support the social worker by offsetting some of the small costs or matters they may need to think of in the soemtimes chaotic pre placement era such as food for the young person.

YOUNG PEOPLE:
WHEN THEY MOVE IN

Staff will meet you at the door
Staff will introduce themselves and anyone with them such as other staff, youth advocates, professionals or other young people
They will help you to bring your things into the home.
They will then show you to the rooms that are available so that you may choose which one you wish to stay in.
After this they will show you around the unit
They will also introduce you to any other young people who may be around the house
They will show you to the kitchen and where your cupboards are. They will also show you where things are kept and your space in the fridge or freezer if applicable.
Staff will show you any additional facilities such as gym equipment, boxing equipment, studio recording equipment, make up equipment, games consoles, tvs or other technology.
Staff will give you booklets and documents about what infinity alliance is and what we have here. This will include information about the local area.
Staff will ensure that you have all the equipment and that each things are working such as A moving in kit that consists of toothbrush, toothpaste, flannel, shower gel etc
Staff will ensure you have all the equipment in your room such as TV, fire TV stick, wardrobe etc and that they are all working.
Staff will ask if you have an questions or queries so far
Staff will pass on the unit number and theirs and then take yours
Staff will do an inventory of things you moved in with with you.
Staff will offer you dinner.
Staff will let you know they will give you some space to settle in, but they are just in the office if you need them or anything else.

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YOUNG PEOPLE:
AFTER YOU MOVE IN

Staff will sign you up to our sign in and sing out app.
Staff will ask if you know or if anyone has previously explained to you what these types of services are, how they work and what you can and cannot expect as well as do or not do. If not they will explain it to you.
If required staff may take you out into the local areas to show you around and maybe do an initial shop for you for food and clothes if required by the local authority.
Staff will have a placement meeting with you and your social worker where they will discuss any regulations to follow with you and your social worker.
After this meeting you will usually sign your placement agreement with the social worker
Staff will create a digital folder for you to save all your records while your with us this is mostly for our use.
Staff will explain to you what keyworking is and how much hours of it you may need to do as requested by your social worker.
Staff will issue you a key working codex
Staff will issue you an independent skills assessment
Staff will speak to you about what activities are available for you to do in keyworking and any that we may not have that you would like to do. (Keyworking activities list)
Staff will come up with a keyworking schedule with you.
Staff will show you what a keyworking form may look like.
If desired by the social worker Staff will sign you up to doctors dentist and opticians.